Who is calling me? – Part 3
We have written a few posts over the last year regarding “rogue brokers”. We spoke of the infamous “kVa capacity check” as well as the “energy check” that they claim you desperately need. Now it appears that these brokers are calling other brokers trying extract custom contract information.
What we are hearing is that some rogue brokers are calling reputable brokers and posing as one of their own clients. They are stating that they work in the accounting department for the said client, and need all electricity and gas contract details as well as usage data for their records. We are not 100% sure what they are then doing with these details, but we are guessing they are then trying to contact the client to pose as there existing broker to try an renew their contracts. Using this contract information they can be very convincing that they have in fact negotiated the previous energy contracts.
We have been told of this ploy occurring to several brokers over the last few months. As a broker, what should you do in this situation? Our advice is take the callers name and contact information, but do not give them any information. Then call your client contact and check to verify if this is a genuine query from them, or a rogue broker. Give them full details of the name, number and department of the caller, and ensure that they have full authorisation to work on behalf of the client.
We at Direct Power keep on top of who are the “good guys” and who are the “bad guys”. Regardless of whether you are a energy customer, or a broker, please reach out to us if you have any doubts regarding the legitimacy of an energy broker. If you find yourself on the receiving end of one of these phone calls and feel that some of these illegal tactics are being used, please report them to the Utilities Intermediaries Association or directly CONTACT US at Direct Power to see if there is anything we can do to help out.